Patients and Family Rights
- Patients and family rights include respecting values and beliefs, any special preferences, and needs, and responding to requests for spiritual needs.
- Patient and family rights include respect for personal dignity and privacy during examination, procedures, and treatment.
- Patient and family rights include protection from neglect or abuse.
- Patient and family rights include treating patient information as confidential.
- Patient and family rights include the refusal of treatment.
- Patient and family rights include a right to seek an additional opinion regarding clinical care.
- Patient and family rights include informed consent before the transfusion of blood and blood products, anaesthesia, surgery, initiation of any research protocol and any other invasive/high-risk procedures/treatment.
- Patient and family rights include a right to complain and information on how to voice a complaint.
- Patient and family rights include information on the expected cost of the treatment.
- Patient and family rights include access to their clinical records.
- Patient and family rights include information on the name of the treating doctor, care plan, progress, and information on their health care needs.
- Patient rights include determining what information regarding their care would be provided to themselves and family.
Patient Responsibilities
- Provide complete and accurate information about you and your ailment.
- Be on time for appointments.
- Follow the treatment plan recommended and the instructions provided by your treating team.
- Accept the financial responsibility for the services and settle bills promptly.
- Support the hospital in maintaining a clean and hygienic environment.
- Follow the hospital policy on visiting hours.
- Take care of your belongings.
- Do not ask for incorrect certificates.
- Have patience and maintain silence.
Your Stay at CritiCare Asia
At CritiCare Asia Multispeciality Hospital, we understand that hospitalisation can be an unfamiliar experience for patients and their families. Our teams work together to make your stay organised, comfortable and focused on your recovery.
Before You Arrive
Please carry your identification documents, previous medical records, diagnostic reports, prescriptions and any other documents advised by your doctor. Bring only essential personal belongings and avoid carrying valuable items to the hospital. Our admission team will guide you through the necessary registration, documentation, room allocation and billing formalities.
At the Time of Admission
Once your admission is confirmed, our team will assist you with the admission process and guide you to your allotted room or care area.
Room allocation is based on availability, the selected category, and the patient's medical requirements. In case your preferred category is unavailable, our team will help you with the available alternatives.
Patients and attendants are requested to follow all hospital safety, identification and access-control requirements throughout their stay.
During Your Hospital Stay
Your treating doctor and clinical team will keep you informed about your treatment plan and progress. Our nursing and support teams are available to assist with your day-to-day requirements.
For a safe healing environment, we request patients and families to:
- Follow the instructions provided by the treating medical team.
- Maintain cleanliness and hygiene in the room and surrounding areas.
- Keep noise levels low to support patient rest.
- Respect the privacy of other patients and their families.
- Follow visitor and attendant guidelines.
- Avoid handling medical equipment or changing any settings without assistance from hospital staff.
- Inform the nursing team promptly if you require any assistance.
Food & Dietary Care
Nutrition is an important part of recovery. Patient meals are planned according to the medical condition and dietary requirements advised by the treating doctor and dietitian.
Patients and attendants are requested to follow the hospital's guidelines regarding food brought from outside.
Room & Housekeeping Services
Our housekeeping teams work to maintain clean, hygienic and comfortable patient-care areas.
If you require assistance with housekeeping, linen or any room-related facility, please contact the nursing team or the designated hospital support desk.
Safety & Security
The safety of our patients, attendants, visitors and staff is a priority.
Please keep your personal belongings secure and follow hospital security procedures. Certain areas may have restricted access, and photography or recording may not be permitted in areas where patient privacy or clinical safety could be affected.
In case of an emergency, please follow the instructions of hospital staff and the safety signage displayed throughout the premises.
Billing & Financial Assistance
Our billing team assists patients and families with information regarding hospital charges, deposits, interim bills and discharge-related payments.
Patients and attendants are encouraged to clarify billing-related queries with the authorised billing team during their stay.
Discharge
Your discharge is planned by the treating doctor once you are medically ready to leave the hospital.
Before leaving, our team will guide you through:
- Discharge documentation
- Prescriptions and medication instructions
- Follow-up appointments
- Relevant medical reports
- Home-care instructions
- Billing and payment formalities
Please ensure that you collect all necessary documents and personal belongings before leaving the hospital.
After Your Discharge
Your healthcare journey does not end when you leave the hospital. Follow the treatment and medication instructions provided by your doctor and attend scheduled follow-up consultations.
For assistance after discharge, patients can contact the relevant CritiCare Asia department or patient-support team.
We Value Your Feedback
Your experience matters to us. We welcome your feedback about our doctors, nursing care, facilities, services and overall hospital experience.
Your suggestions help us identify opportunities to improve and continue creating a better healthcare experience for every patient.